Check with seller Krazymantra Fraud Investigation Officer JOB Ahmedabad

Published date: February 19, 2019
  • Location: Satellite, Ahmedabad, Gujarat, India

Responsibilities include:

Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks, Daily review and disposition of transactions flagged for investigation, Daily processing and documenting chargebacks, Continuously monitor the status of incoming orders requiring investigation,Utilize multiple internal email management applications to communicate with customers,Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns, Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends,Work with customer service to address customer questions and concerns regarding an investigation,Manage and respond to escalations from internal and external parties with proper urgency and effective communication, Strict adherence to security protocol regarding company and customer data and related communications


Phone: 7940303668

Job details

Hire someone
Krazy Mantra IT Pvt. Ltd.
Full-time
350000 - 400000

3 years

Bachelor of engineering, M.tech,MCA

• 2+ years of experience in Customer Service or Investigations Specialist role
• 1 year of experience relevant to risk management, fraud investigation, or financial analysis
• Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred
• Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external

• Bachelor’s degree preferred
• Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
• Ability to work independently, react quickly, and solve problems, utilizing the available resources
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

Parmenant

Krazy Mantra is a leading conglomerate based in Ahmedabad, Gujarat with diversified interests. Blending brilliance of experienced team and best of the breed technology, the company offers a wide spectrum of IT, Non-IT and Real Estate & Infrastructure solutions among others.

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